When will my order be shipped?
We ship all orders within 24 hours of placement. You will receive an email confirmation with tracking details once the order is dispatched.
How long will it take for my order to be delivered?
Orders are typically delivered within 4-5 working days from the dispatch date, depending on your location.
What are the shipping charges?
FREE Shipping on all orders above ₹149 - no code needed.
A shipping charge of ₹49 applies on orders up to ₹149.
Minimum order value: ₹99. Orders below ₹99 cannot be placed on the site.
Is Cash on Delivery (COD) available?
Yes, COD is available for orders below ₹10,000. COD charges will be visible at checkout.
Is my payment information safe on Azistastore.com?
Yes, we use secure and trusted payment gateways. Your card details are encrypted and processed using advanced security protocols.
Which payment methods are accepted?
We accept Visa, MasterCard, Maestro, American Express, and Net Banking from major Indian banks.
Does Azistastore.com store credit/debit card information?
No, we do not store your full card details. However, for fraud detection and prevention, we may securely store the first 6 and last 4 digits of your card in encrypted form. The first 6 digits (Bank Identification Number) help identify the issuing bank and country.
What is the return policy?
You can return eligible products within 7 days of receipt if they are unused, in original packaging, and in donatable condition. Contact us with your order number to initiate a return.
Can I get a refund and a re-shipment for the same order?
No, you can only choose one: either a refund or a re-shipment.
Will I get a refund if I return my product?
Yes, refunds are processed to your original payment method within 7-14 working days, subject to inspection and approval.
Who bears the return shipping cost?
Customers must bear the return shipping cost. We cover shipping charges only in case of an exchange.
What if my product is damaged or lost during delivery?
If the damage or loss is due to our or the courier's fault, we will work with you to resolve the issue or resend the product.
What should I do if I don't receive my order confirmation email?
Please check your spam or junk folder first. If you still don't find it within 24 hours of placing your order, contact us at listen@azistaindustries.com or call 1800 102 0576 for assistance.
Can I use offer codes on all products?
Offer codes can only be used on eligible products and must be entered at checkout. They are not valid for financing purchases or redeemed cash.